![]() ![]() That means your customer service reps can see the full history of interactions with the customer. Interactive dashboards and reporting with embedded AI insightsĭynamics 365 Customer Service provides omnichannel access to customer communications, including SMS text, Teams chat, email, calls, and more.Service-Level Agreements (SLAs) and entitlements.Online chat, phone, Teams, and email support.Accounts, contacts, leads, and opportunities.The key features of Dynamics 365 Customer service concern modernizing service operations, providing accurate and timely support, and both understanding and guiding the customer experience. Main Features of Dynamics 365 Customer Service ![]() In some contexts, you may also see those products referred to as “Customer Engagement” or “CE” apps. Note: Customer Service is of the five different Dynamics 365 applications that serve various CRM needs. ![]()
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